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Connect calls to your customer, leads, process & tasks with TrackOlap
Sync & Automate Exotel Data Directly within TrackOlap
Integrate Calls and Set- up tailored workflow in Trackolap via Exotel’s IVR
Integrate Calls and Set-up tailored workflow in Trackolap via Exotel's IVR
With this integration, you can connect Exotel's IVR system directly to TrackOlap entities such as leads, customers, processes, and tasks, ensuring all call records are automatically synced. This unified system provides an organized view of call histories and customer interactions, while also allowing for secure call masking through Exotel's IVR. Set up tailored workflows to streamline communication and maintain complete call logs, recordings, and task management within a single platform.

Why Exotel + TrackOlap
Manage and Integrate Exotel calls data with exceptional features
Connect with Exotel Account:
To connect with your Exotel account, enter the API details and manage access authorization settings. This will ensure secure and seamless integration between Exotel and TrackOlap for smooth data flow and communication management.
Set API details
Manage access authorization
Integrate Incoming and Outgoing call data:
Integration helps to ensure that all call history and recordings are accurately maintained. Choose the appropriate custom entity to map the call data, enabling seamless tracking and management of communication interactions.
Maintain call history & recording
Choose custom Entity - Selected entity
Call Masking:
Exotel's IVR system ensures secure and private communication by masking phone numbers. This feature protects customer privacy while enabling seamless communication between agents and clients.
Call through Exotel's IVR System
Secure Privacy
Connect with Exotel Account:
To connect with your Exotel account, enter the API details and manage access authorization settings. This will ensure secure and seamless integration between Exotel and TrackOlap for smooth data flow and communication management.
Integrate Incoming and Outgoing call data:
Integration helps to ensure that all call history and recordings are accurately maintained. Choose the appropriate custom entity to map the call data, enabling seamless tracking and management of communication interactions.
Call Masking:
Exotel's IVR system ensures secure and private communication by masking phone numbers. This feature protects customer privacy while enabling seamless communication between agents and clients.
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Have Any Queries?
Frequently Asked Questions

This integration enables automated call syncing, call history tracking, IVR connections with leads, customers, and tasks, and secure call masking for privacy.

It consolidates all call data, including call history and recordings, within TrackOlap, offering a unified view of interactions and ensuring efficient follow-ups.

Yes, you can select specific TrackOlap entities—such as leads, customers, or tasks—to categorize and map each call for organized tracking.

Absolutely, the integration supports call masking through Exotel's IVR system, which secures customer privacy by hiding phone numbers during calls.

All incoming and outgoing call data, including call records, history, and associated interactions, is synced to TrackOlap in real time for easy access and management.
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